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CLIENT REVIEWS
Marc Lutman
1698271845
I am writing this review to personally say thank you to Marisol who works for this company! I have dealt with Marisol since early 2021 and she has been nothing less than exceptional! She has gone above and beyond with many queries which I might have, guiding me through the entire purchasing process of a condo in PlayaCar (AWA) and has always made sure to make me feel at ease regarding my current situation! A true asset to this company! 5*
Kevin lazaroe
1697811960
Working with Tracy has been truly exceptional. From the outset, I communicated my requirements, and she exceeded all expectations by delivering more than I could have ever imagined. She consistently went the extra mile, anticipating needs I hadn't even considered. Without Tracy and her exemplary personal touch, I doubt I would have ever invested in property in Mexico. I wholeheartedly recommend her and the Playa Real Estate Group.
D Clark
1696254999
Our realtor Kim was absolutely amazing. From the first interaction, we knew she was the right realtor for us. She looked out for our best interest with every property we viewed, and helped us find our dream condo. She went above and beyond helping us through the entire process, In addition to providing us viewing of multiple listings, we received assistance and her personal expertise with closing/receiving of our unit while out of country and so much more. She is so friendly, personable, and easy to work with. Without her, this would not be possible!!!! Super professional, lightning fast responses, what more could you ask for in a realtor. Thank you so much Kim. Highly recommended!!
Ronald Sinclair
1686870134
My small family group recently purchased a vacation house in Tulum, Mexico. The staff of employees from Mexico Real Estate Group - by Jason Waller worked diligently to provide amazingly detailed, courteous, and unique service; far better than we expected, and certainly far better than we received from any other Brokers we worked with in three different countries. Kim O'Connell, from the Playa del Carmen office, and Jorge Delgado, in the Tullum office were outstanding!! There is no need to look further for help with purchasing you dream home or investment property in this part of Mexico.
Marc 07
1685799078
We are Canadians and when we decided to sell our condo in Playa del Carmen, we have used the services of Mexico Real Estate Group. We were very fortunat to have Pilar, the listing manager, to guide us throughout this important transaction. Pilar is an amazing person, she was always very kind, patient, honest and professionel. She was always avalable to answer quickly to all of our questions which was greatly appreciated.Over all from beginning to end, we had an excellent service with this Real estate agency and we highly recommand there sevices.
Kyle Thomason
1683318952
I recently purchased a property in Playa del Carmen. The process from the start working with Aimee to the finish working with Robertha was not only professional but they also brought a very welcomed personal approach making it one of the most stress free real estate transactions I have experience.If you are looking for a team that gives 110% for their clients best interests I would highly recommend them as you will not be disappointed.Kyle and Michelle
Peter Hansen
1682286751
We purchased our first home in Mexico. The unknown of buying in Mexico and the hole process was very stressful but Aimee and her team handled everything perfectly. She was very patient showing us tons of apartments, writing up offers, then changing the offers and she communicated with us through every step. Thanks Aimee for a job well done. Peter and Angelika
Diana Goble
1682178354
Tracy did a wonderful job of showing is at least 5 different properties through chat and zoom over a six month time period. We were actually able to purchase a beautiful condo without actually seeing it in person. The entire process was easy with Tracy’s expert help.
Isaac Buckman
1676659983
Marisol did great job finding me a condo to buy in Playa del Carmen. She drove me around to probably close to a dozen properties to look at and helped me make offers on a couple of them that I was interested in. Then she put me in contact with a local law firm to get everything in order and finalize the deal. I wound up buying a condo in presale and finally took delivery of it last December and I couldn't be happier with it. Thanks for all your help Marisol!
Agnes Hart
1676017466
**Update: They reached out to me to assist with the issues we are having. Much appreciated. Thank you for your responsiveness. I wish the agent we had been working with would have been as responsive throughout our buying & closing process.Our agent did next to nothing for us. What is the use of having an agent when you end up navigating everything on your own? We weren’t able to be present at the finalization of our purchase. Our agent never went or see our unit then later when we had issues just advised us to “next time not receive the unit” in the that condition & just directed us to speak with the person we were already in communication with. We weren’t here- which she was aware of- & she is our representative as our agent so I am confused?? Now we are dealing with repairs & issues on our vacation when our sale was final 6 months ago. During this time our agent never reached out to us to assist with anything. We also asked for recommendations for a handyman & nothing.
Kris Gethin
1674468145
Both my wife and I had an incredible and seamless experience with Max. His professionalism and humor made our search and purchase fun but extremely informative. We feel that he chose the best places for us to view based on what we told him over the phone. My wife and I have already suggested him to friends wanting to purchase in Tulum.
sofiene ben afia
1674261012
Personne tres honnete et surtout professionnel , ecoute bien ses clients , repond parfaitement à leurs besoins , tres ouvert d'esprit et surtout disponible.
Roben Nurgitz
1673840102
Katie Moss
1673519995
Tracy was a great help on our project in Tulum, I found her well briefed, helpful, hugely well connected and always available for calls (despite time zone differences) and prompt with written replies. Lovely friendly helpful service. Thank you.
Auryll Dimanlig
1673234854
Aimee Rojas is AMAZING!!! Since this is my first out-of-the-country real estate purchase, she made the process extremely easy. Even before visiting Playa del Carmen in person, she provided a video of the property of my choice. She also showed me all the viewings I requested. Her knowledge of the market, reliablity, and promptness made me comfortable with this real estate transaction.She showed me Playa del Carmen and made me fall in love with the place. She knows the local areas and found me the best property the meets my budget and needs. She looked out for me and have my best interest in heart. I felt like I was working with my best friend rather than a real estate agent. I highly recommend Aimee Rojas for sure she will find the best property for you.AGAIN, THANK YOU AIMEE ROJAS FOR FINDING MY DREAM PROPERTY! This is not the first and last. Cheers to more business transactions with you.
Ana ME
1667938314
This was our first trip (of many, hopefully) to Playa Del Carmen. We had already met online with Jerry Agüero prior to our short vacation. I can say without a doubt that Jerry not only knows Playa Del Carmen as a professional realtor, he knows with his heart and soul, what made this an unforgettable experience.We have a huge list of must-haves and Jerry was able to accommodate all our requirements.I know we still have ways to go prior to making our final decision. But I know we are in good hands with Jerry by our side during finding our home in Playa Del Carmen. By the photos, you can see he got our "ocean view" request to heart!
deepak ranade
1666135840
Tracy was very professional and educational in showing me some properties in this Tulum Akomal area Very pleasant to work with
Brent Agin
1665974432
Tracy was amazing. Purchasing a home in Mexico was exciting, but also slightly intimidating. After spending time with Tracy listening to her knowledge of the area we ended up with purchasing a place we love and already have a friend in the community. Super kind and easy to work with. Highly recommended!
Jenn G
1664317295
I live in Colorado with a vacation condo in Playa Del Carmen Mexico. I hired Pilar from Playa Real Estate Group to sell my Mexico condo. I was very impressed with her professionalism, communication and connections to a wonderful lawyer that made sure the closing process and documents were on the up and up.The entire process was smooth and closed on time, as promised.Thank you Playa Real Estate Group!
smittythegoalie
1660918259
When one makes a large purchase the process becomes more comforting when working with a profession in their field.That individual is Kim O'Connell.We would highly recommend contacting Kim if you are contemplating the purchase of property in the Playa Del Carmen region.Kim has a vast knowledge of the region and all things Playa, add to that her skill at finding the property that you are seeking, whether beachfront or downtown. Provide Kim your wants and needs and she will work to find that perfect fit, within your budget.Whether you are a family relocating, a solo adventurer, or a retiree, give Kim a call, you will be happy you did.Sincerely,Calvin
Larry Shanbrom
1659880627
Kim O'Connell is an absolute gem! There is no way we could have gotten our condo without her determination and persistence. Our highest recommendation!
Steven
1659577090
Pilar Andrade is a great real estate agent. She always responds quickly to messages. Also very courteous and kind. And on top of things at all times.
Matthew Davis
1659557005
Uly Savchenko and the Playa Realestate Group has been extremely helpful in my purchasing process. My Vacation home search started 8 months before I actually traveled to Playa Del Carmen. I started emailing 8 months before asking about many different properties. Uly always had time to reply to all my emails over the 8 months. Once I arrived into Playa , Uly took several days taking time to show me several units. Once we found my Dream home Uly help me thru the entire process from start to finish, stepping in when needed. Uly was very responsive and professional. I could not ask for a better agent .
Nicole Waugh
1659216702
We purchased a condo in Tulum, first time buyers in Mexico and our realtor was the BEST! Gaby made this process so easy, she was very patient with my many questions even the repeats! Gaby has great knowledge of the area, the listings and the developments. She went the extra mile and we are very grateful for all of her help. We will definitely buy with her again and recommend her to all of our friends! Thank you!
Scott White
1653702373
My experience selling my condo with Playa Real Estate Group was great! Matt Mathieson and Pilar were extremely helpful throughout the entire process. I can't say enough about them and their team. I would definitely use them again for a purchase or sale. Thank you PREG!
Aurélie Gilles
1652315227
Lorena Jimenez
1651791607
I would like to start by saying that Aimee Rojas is beyond professional and a warm and friendly person. I had a lot of questions and she was kind and patient explaining everything to me. I always felt that she had my back and was looking for the best options for me according to my taste and budget. I felt like I had a friend guiding me to make the best decisions. She was always available even in the middle of the night or Sundays answering all of my questions and comforting me when I needed it. I am very happy with the final result which is my beautiful apartment in Playa del Carmen thanks to her hard work. Finally, she is a joy to be with when celebrating your new home in Playa.Gracias infinitas Aimee!!
Jarrett Gallant
1649298280
I would highly recommend if you're selling/buying a house in Playa Del Carmen to at the very least have Jenni come and give you her thoughts, she is knowledgeable and has a keen eye for detail. Jenni has an awesome personality, very approachable, honest and professional. She offered service above and beyond what I had expected and was flexible to suit my needs. If I was selling/buying again Jenni would be my first call.
ode2reading
1648061355
Aimee is a knowledgeable professional, and a delightful, amiable person to work with. She listened to what I wanted and didn't try to steer me to something that I was not interested in. I look forward to working with her in the future.
Michael Lawrence
1647972127
Aimee Rojas is one of the best real estate agents I have ever worked with and I have purchased almost 20 properties in my life. Not only does she have your every interest in mind but she goes beyond the call of duty to ensure every process goes smoothly and according to your expectations. She is a true professional and I can see that she will continue delivering world class service in the real estate industry and surpass her goals in an extremely successful practice. Muchas gracias Aimee. Saludos.....
Heather Chilivetis
1647561493
If I could give this real estate brokerage, and Jenni Black, our real estate agent from this brokerage, a 10 star review on Google, I would, but it only allows for five.I highly recommend this brokerage and Jenni as an agent. I am a real estate broker in the United States who wanted to purchase a condo in Playa Del Carmen with my husband. We needed a local expert and found Jenni.As a real estate broker in the United States, I am very picky and understand the level of quality good agents should provide their clients. Jenni is one of the BEST!She’s very responsive, listens attentively, was never trying to push us on one property versus the other. She truly had our best interest at heart.Above and beyond all of that, she’s very knowledgeable and explains the ins and outs of buying abroad very clearly.And finally, she’s so much fun to work with. she’s backed by a very reputable brokerage. Ten stars ⭐️ from me.
Laurie Beaulieu
1640624062
Jenni Black was awesome to work with. Very Professional and responded quickly to all my queries. She helped me find my dream Condo at a great price and was an immense help with keeping the closing date on time. I definitely recommend Jenni to help you find your place in paradise.
Tony Hagen
1635954894
Aimee is fantastic to work with, we came in to this condo search without a clear direction and she took the time to show us the various neighborhoods and properties up and down the Riviera Maya. She is very knowledgeable having lived in the area and I would recommend her to anyone looking to buy.
Pat Talbott
1635617032
Leah Campbell recently helped me complete the purchase of a 2 bedroom condo in Playa del Carmen. Throughout the process she was super responsive and answered all of my many texts and phone calls either instantly or within minutes. Even after closing she has continued to help me with my questions. I would highly recommend Leah and the Playa Real Estate Group!!
Gary Louie
1635283610
Are you on a fast track or a methodical search process for property in the Playa area? Either situation, Jenni Black is the person you must seek out from the Playa Real Estate Group.Over the very short period of time, the working relationship Jenni created was one of trust, support of our mission and care.She presented numerous condo’s (pre-construction, newly built and resales) and was readily available to answer all our questions. Her knowledge of the area, buildings and developers was excellent in assisting with our decision making process.The search was all performed remotely from our home in the states but using WhatsApp and Zoom meetings it felt like we were there. Jenni genuinely takes care of you. We made a trip to Playa after our sales proposal was accepted. Jenni had a tour scheduled for our condo in construction and she coordinated meeting our lawyer at the same time. We took a walking tour of the neighborhood and pointing out the essential services we may ultimately need and yes, favorite restaurants and the most important is where to get a pedicure and nails done for my wife.😇We feel so fortunate to have Jenni as our realtor and new found friend in Playa! Jenni is truly the total package.
Brian Smith
1635254501
To go through the process of buying a property in another country can be very stressful. However, Jenni and the Playa Real Estate family made this an easy and stress free process. From the minute I first contacted Jenni she made the process easy and productive. When i came down to view properties Jenni dedicated an enormous amount of time for several days to finding the right fit for me. She made a point of not only showing me each property but the area and amenities available for each location...In large part to her dedication and hard work i was able to find an amazing condo that will fit my needs perfectly. I could not have been more pleased and impressed with Jenni's process and availability even during the closing process. Thanks again and the Margaritas are on me...Cheers
Daniel Hlavek
1634687616
We have been working with Gaby O. to build our dream vacation/rental home in Tulum. We are from the U.S. and have very little Spanish aptitude. Gaby has been amazing in helping us find a good location and architect. The process is very different in Mexico than the U.S., but she has been wonderful keeping us informed on how the process works.So thankful for her patience, knowledge, and ability to keep everything moving forward.Thank you from Casa Chida!!
Philippe19441
1633456120
I live in Playa del Carmen and was looking for Condo to live. Nancy helped me to find my dream appartment. I have met some real estate agents but stuck with Nancy because she was professional, reliable, allways on time, and never tried to sell me things i didnt want or need. I got the appartment 2 months ago and everything worked out great so far. I also appriciated her help and contacts for things i needed beside just the appartment like furniture, decoration and internet. I can recommend her and would use her in the future again.
John Nielsen
1633101529
Tony was a great help with all things showing us properties answer questions keeping us updated and just great personality. Thanks again for all the help
Kristen Harris
1633029895
Aimee Rojas was very responsive and professional. We were traveling from outside the country and we had already developed great rapport prior to us landing in Mexico (via email and text). We even got a sneak peak at some of the places she was going to show us. Since we weren’t very familiar with the area it was great having a local “guide” who knew the area and we also felt she was looking out for our best interest. Overall our property search was a great experience and I highly recommend her for your real estate needs.
Christina Adamek
1633016971
Robert Adamek
1632966196
Tony has been extremely helpful in our purchasing process, taking time to show us several units and being very responsive when we have had questions. Extremely helpful on keeping us updated on the progress of the completion of our unit
Michelle Nielsen
1632959630
Tony was very helpful in finding the perfect property for us in Puertas Adventuras. He was very enthusiastic in showing us many properties in PA trying his best to find us the ideal property that checked all the boxes. He was patient with us through the offer process and answered all of our questions. Tony has continued to stay in contact with us and share photos and videos of the progress of our condo at Bliss. He tried at every turn to make us feel comfortable with our decision to purchase property in PA.
Michael Lawson
1628125544
How do I begin to share what an amazing experience it has been to work with Jenni Black and her team in Playa del Carmen? After we fell in love with Playa del Carmen, we decided to invest and buy a vacation/ rental property in this amazing and charming town. I spent a WEEK with Jenni looking at everything that were the best options for location and budget...she exceeded my expectations in every way! Not only did we find the PERFECT studio Oceanview condo...we ended up buying TWO!! One unit we eventually plan to live in, and the other as the perfect investment opportunity. Whether you are looking to permanently relocate, or just to invest, Jenni Black is the most knowledgeable agent I would recommend.
Amy Busch
1627223458
Working with Matt, Pilar and Mike was a pleasure. They were very professional and the only team that could sell my condo during the pandemic. They responded very quickly to every email. I highly recommend their company.
Milan Raj
1624423922
I am a US based buyer who has been searching for the perfect vacation home. I came across quite a few agents on Instagram and some online review sites but quickly realized how hard it would be to find the perfect agent. After wasting weeks with agents who kept peddling and pushing the same developer condos over and over (clearly motivated by relationships rather than by fulfilling my search requirements), I dug deeper and found Playa Real Estate Group. I was able to hop on a call with Jason, explained what I was looking for and was paired up with Tracy.Tracy met my wife and I up the next day and took us to a mix of listings that let us know off the bat that she had our best interest at heart. As busy as she is, she was present, helpful, asked the right questions, and clearly cares to represent our interest. In a sales-y filled industry in a sales-y heavy town, she cut through the BS and condensed the heavy lingo into real terms that highlighted real pros and cons of each development and listing. She is not someone who will let you fall in love with something just to cash in a commission check if she senses somethings not checking out and that to me is an ultimate character skill Tracy possesses.Once we found the ideal home, she worked to help us investigate and research policies, tax implications, and even furniture stores. She was present during the pre-sale deposit transaction making sure everything was done to protect us. And even though we weren’t in the country for most of the process, she made sure we felt totally present.Can’t thank Tracy enough for her support and professionalism. 10/10 recommend!
Georgyi Los
1623727976
We have worked with Tony Rabachuk, who is highly professional real estate agent with a lot of knowledge of local culture and customs.We contacted him via internet. He picked us up from the resort, we were staying in the Riviera Maya, and introduced us to the beautiful Puerto Aventuras. Tony showed us a variety of properties there and really helped to make a decision to buy our condo. He negotiated a few details for us and guided trough the whole process of buying property in Mexico.Tony is a very nice person. Our condo is still under construction, so he goes to the construction site to take pictures and videos and sends us the progress report. We highly recommend Tony Rabachuk as the real estate specialist in the Riviera Maya, and look forward to work with him in the future.
E Cuellar
1623433187
Tony has great knowledge of the local area, he was very responsive to calls, emails and questions we had of the area , property , and buying process, and was easy to work with and always made you feel welcomed. Tony was always avaliable and provided quick responses to our requests of the builder and any other resource request we had. 5 stars 🌟.
Norm Stevenson
1623426476
I have dealt with PREG for over 10 years and have used them to sell our Playa condo (Jason) and buy (Jason) and sell (Marisol) our Playacar house. Our dealings have always been very satisfactory and professional, and both went the extra mile to obtain the desired outcome. I highly recommend them for all your real estate needs.Norm
